User rules

  1. Subject of the User Agreement 

1.1. «Genesis group Express LLC» Company (hereinafter — the «Executive») is an adult natural and legal person (hereinafter referred to as «Genesis group Express LLC») registered on the website Genesis group in accordance with the terms of the current User Agreement (hereinafter — the «Agreement») from the warehouses of the Executive located in different countries provides services (hereinafter — «Services») for the delivery of goods (hereinafter — goods or parcels) for the «Customer»).

1.2. Customer registration at «Genesis group» company is free and voluntary. Registration is carried out on the website Genesis group The terms of service are open. Customer’s registration on the site means acceptance of this Agreement and all its appendices.

1.3. If the Client does not agree with at least one clause of the Agreement, he does not have the right to use the Services of the Executive.

1.4. The Executive reserves the right to make changes to the current Agreement, in connection with which the Customer undertakes to regularly monitor the changes of the Agreement that will be posted on the website Genesis group

1.5. The Executor receives the fee specified in Article 7 «Delivery of Goods and Payment for Services» from the Customer for Delivery Services.

 

  1. Description of Services

2.1. The Contractor shall provide the Client with the services of providing the warehouse address of the company located in different countries for the purchase of goods for which the Client has made an independent payment for subsequent packaging/unpacking and sending to the Contractor’s warehouse (or his authorized representative — hereinafter the Contractor’s warehouse). For the purposes of the present Agreement: Goods — goods received by the Customer, goods bound for shipment to Azerbaijan — Packaging.

2.2. The Executive undertakes to receive the goods paid for by the Customer independently in the online store into his warehouse, provided that the address received from the Executive and the information about the buyer of the goods are specified accurately.

2.3. Services are considered to be provided by the Executive in full from the moment the Customer receives the Package in the warehouse of the Executive or in the department of the courier service in Azerbaijan.

2.4. For the provision of services, the Executive has the right to engage third parties, such as postal and courier services, without the consent of the Client.

 

  1. Order clearance

3.1. The customer completes the order by independently evaluating the quality, parameters and characteristics of the goods in advance.

3.2. The customer undertakes to pay the price of the specified goods to the seller of the goods.

3.3. The customer must provide complete and correct delivery address (warehouse address of GENESIS GROUP EXPRESS LLC in the relevant country) and personal information during online purchase. GENESIS GROUP EXPRESS LLC bears no responsibility if the delivery address or personal information is filled in incorrectly or incorrectly by the customer during the online purchase and, as a result, causes problems in the delivery of these goods or makes the delivery impossible at all.

3.4. The Executive is not responsible for the quality and completeness of the goods received in his warehouse, as well as does not provide a guarantee for the goods purchased by the Customer through the online store.

3.5. The Executor undertakes to accept the products delivered by the seller’s postal service to his warehouse (except for the products that are prohibited to be stored in the warehouse), weigh and pack them, and then transport them to the Executor’s warehouse in Azerbaijan. The goods are considered received by the warehouse only if the buyer’s signature is present. The «Delivered to Warehouse» status of the package cannot be considered correct without the consignee’s signature.

3.6. American warehouse hours are as follows: 09:00 — 18:00 US time. The company bears no responsibility for parcels delivered to the warehouse on five weekdays (I, II, III, IV, V days), non-working days.

3.7. Within 3 working days after receiving the goods, the Executive is obliged to inform the Customer about the acceptance of the goods to the Warehouse of the Executive by sending a notification to the e-mail address indicated by the Customer during registration on the website Genesis group, as well as to reflect it on the Customer’s personal page. The executive is responsible for 15 calendar days for undeclared parcels .

3.8. The Customer is responsible for compliance of the purchased goods with the conditions of delivery of the postal service and the applicable laws of Azerbaijan and the respective country of ordering, including the Customs Code of Azerbaijan, which includes the dimensions of the goods necessary for sending the goods to the Customer and the weight of the postal tare, but the dimensions of the package, not limited to weight and contents.

3.9. The Executive has the right to refuse to provide the Services to the Customer if the goods do not comply with the conditions of delivery of the postal service and the laws of Azerbaijan and the relevant country where the order is in force, including the Customs Code of Azerbaijan, which includes the dimensions of the goods and the weight of the postal tare, which are necessary for sending the goods to the Customer. , but not limited to package dimensions, weight, and contents.

3.10. Goods are transported by air. The average shipping time varies according to the country where the warehouse is located.

3.11. At different times of the year, the demand for online shopping increases due to discount campaigns (holidays, Black Friday, etc.) made by sales companies in foreign countries. In this case, there may be delays in delivery from the foreign warehouse to the local warehouse. For this reason, our company (Genesis group Express LLC) is not responsible for any delays in the delivery of goods to the buyer.

3.12. Information about the price of transportation is reflected on the Customer’s personal page when the goods arrive in the territory of Azerbaijan.

3.13. After the delivery of the goods to the warehouse of the Executive in Azerbaijan, the Executive notifies the Customer about the possibility of receiving the goods by sending a corresponding notification to the e-mail address indicated by the Customer during registration on the website Genesis group The period of keeping the customer’s goods in the warehouse is 7 calendar days. The beginning of storage is considered the day when the goods enter the warehouse of the Executive in Azerbaijan. In case of non-purchase of the goods by the customer, after 45 days from the arrival of the goods in the warehouse in Azerbaijan, the Executive has the right to dispose of the goods without further notice to the customer.

3.14. The transfer of the parcel to a third party is allowed only if he can present one of the documents listed below: The original of the document confirming the identity of the registered recipient of the package (passport, driver’s license or other document in accordance with the current Azerbaijani legislation), obtained from the Customer — in the name of a third party, in a notarized manner. issued power of attorney (together with a document confirming the identity of a third party).

3.15. The fact that the customer received the package in the right condition, as well as the fact that he did not have any comments to the Executive, is confirmed by the signature on the package receipt or on the electronic board.

3.16 When the customer uses the «order for me» service, the order can be carried out without informing the customer if the customer has a debt of up to 15 TL (when the specified size is selected or for any other reason). At this time, when the customer receives the package, he must pay the debt incurred from the purchase of the product along with the shipping fee, otherwise the package cannot be given to the customer . etc.) the amount paid by the user, including the 5% commission, the main amount is returned to the user’s balance. If the order is canceled by us after the payment has been made to the seller, the amount paid by the customer will be returned to the user’s balance, except for the 5% commission is returned. Please note that sometimes this period may be extended due to discounts. Note: After the order is placed, it is not possible to cancel it.

  1. Responsibilities of the customer

4.1. The customer undertakes to independently familiarize himself with the text of the present Agreement, to check the existence of changes in the Agreement and its appendices.

4.2. The Contractor undertakes to provide the Client with all the information necessary for the performance of the requested service in a timely manner. In case of lack of necessary information, the Executive reserves the right not to provide the Services to the Client.

4.3. The Client undertakes to pay the bills and cover the expenses related to the services provided by the Contractor on time. The Executive does not provide services to the Client if the funds provided to him are insufficient for the provision of Services.

4.4. By declaring in advance on his personal page, the customer undertakes to independently monitor the entry of the product into the warehouses of the Executive located in different countries in his personal account Genesis group.

4.5. The Customer acknowledges and warrants that it will not hold the Executive responsible or co-defendant for any disputes arising out of any liabilities and costs related to damages caused to the Customer by the actions of third parties, including, but not limited to, the seller of goods and postal services.

4.6. At the time of receipt of the package, sign the receipt of the package or put your signature on the electronic board. 4.7. Upon request, to provide documents confirming the identity of the customer, as well as documents confirming the purchase of this or that product through the online store.

4.8. The customer undertakes to accurately indicate his name, surname, ID card serial number, FIN code, residential address, telephone, e-mail address and other required information during registration on the website Genesis group.

4.9. The responsibility of any product brought by the customer to be prohibited (prohibited) by the customs authorities in the country of entry or exit belongs to that person. No compensation can be paid by the carrier company. )

 

  1. Duties of the executor

5.1. The Executive undertakes to provide the Customer with the Services corresponding to the description of the Services on the website Genesis group, as well as the definition specified in Article 1.1 of this Agreement, provided that the Customer’s request is in accordance with the current agreement and the applicable countries where the warehouses of GENESIS GROUP EXPRESS LLC are located and Azerbaijan does not conflict with the rules, requirements and restrictions provided by the legislation.

5.2. Protecting the confidentiality of customer information. Information about the customer can be provided to third parties only in the cases stipulated by the legislation of Azerbaijan.

5.3. To enable the customer to obtain information about the status and location of his order.

 

  1. Customs clearance

6.1. It is mandatory to declare the product ordered by the customer on the Genesis group website (provide the name of the sender, the name of the goods and its invoice document). The customer is responsible for providing full and complete information about the cargo during customs clearance and for correctly filling out the customs declaration

6.2. The customer is responsible for the customs clearance procedure of the goods delivered to the territory of Azerbaijan.

 6.3. Payment of the Service fee is an absolute condition until the customs clearance of the goods.

6.4. The Customer does not bear any responsibility for non-fulfillment or partial fulfillment of the requirements of the authorities provided for in Article 6.1 of this Agreement (for example, incomplete or inaccurate declaration of the package, presence of prohibited goods).

6.5. In the event that the customer brings goods that are prohibited to be brought to the territory of Azerbaijan, such goods may be confiscated by the State Customs authorities of Azerbaijan, and administrative and criminal liability may be imposed on the customer.

 

  1. Shipping charges, shipping terms and payment

7.1. The fee for the delivery of the customer’s cargo from the Contractor’s warehouse in different countries to the Republic of Azerbaijan and regions (if delivery to the respective region is possible) is posted on the website Genesis group.

7.2. The cargo delivery fee can be paid in cash through the Customer’s personal account online or at the office.

7.3. According to the TACT Rules published by IATA (International Air Transport Association), depending on which is greater, the volume dimensions or the actual weight of the cargo are taken as the basis for calculating the transportation fee.

7.4. The customer must familiarize himself with the list of prohibited items on the website of the Executive (Genesis group website «Transport prohibited»).

7.5. If the customer’s orders are sent to the warehouse by the seller (or sellers) in separate packages (with different track/tracking/numbers) on different or the same date, the packages will be accepted and processed for shipment separately with the original track/tracking/numbers.

7.6. By accepting the present conditions, the customer confirms that he is familiar with and fully understands the following calculation tools (online calculators) published on the website Genesis group (mathematical measurement, parameter conversion, volume measurement, etc.): • Price and delivery calculation calculator • Weight and volume formula • Size converter • Size chart • Dimensional weight calculations

7.7. If the Customer, who is familiar with and accepts the terms and conditions stipulated in Article 7.5 of the present terms and conditions at the time of registration, the Customer will be entitled to the following terms and conditions, payment, etc., in other words, if the Executive fully complies with the present terms and conditions regarding the delivery of the cargo to him. Any claim against it is considered unfounded. For example, if the customer is not familiar with the procedure for calculating the shipping fee based on volume or actual weight, the later request of the customer is unfounded and is not accepted. It should be noted that it is not possible to return parcels that have entered the foreign warehouse.

7.8. The operator reserves the right to make changes to the shipping fee, terms and conditions of payment at any time. These changes are published for familiarization on the official website of the Executive immediately after the moment of acceptance.

 7.9. The customer understands and accepts that the processing (repackaging, palletizing, sending to the airport) of cargo entering the warehouse of the Contractor located in the relevant country for transportation to the Republic of Azerbaijan is different from the transportation contract/conditions/procedures normally accepted in the Republic of Azerbaijan. For this purpose, the Client is provided with brief information on sending the cargo for transportation: The cargo enters the Contractor’s warehouse located in the respective country during the week and is processed there for transportation (repacking, palletizing, sending to the airport) and is sent for transportation on the specified days. Taking into account the location of the Contractor’s warehouse in another country, taking into account the time difference, possible delays and stops in electronic communication, the inability of the Contractor to fully control the work of third parties and companies involved in the transportation process from the territory of the Republic of Azerbaijan, the Client’s late reporting and other objective reasons taking into account the circumstances, the request by the Customer to refuse to carry the cargo (refusal of the services of GENESIS GROUP EXPRESS LLC) may not be possible in some cases. For example: When the customer gives a request to refuse the shipment, his cargo has already been packed on a pallet and sent to the airport for transportation. In this case, the Customer must understand that, due to his refusal to carry the cargo, it is not possible, both in terms of costs and procedures, to stop the entire shipment, disassemble the pallets again and return the cargo. However, the Carrier will take all possible, necessary and reasonable measures to stop the shipment of the Customer, based on the customer’s refusal request.

7.10. When the Customer accepts the current terms and conditions, he fully understands and accepts that if the Customer’s request for refusal of cargo transportation is not implemented by the Executive for objective reasons, any claims or demands of the Customer to the Executive are not accepted and are groundless.

7.11. The payment of the service by the customer is made in Azerbaijan Republic manat (AZN) based on the currency of the service provided by the Executive (shipment from European countries — EUR, other countries — US dollars) at the exchange rate of the bank where the company has a bank account in the Republic of Azerbaijan (Kapital Bank OJSC) on the day of payment.

 

  1. Conditions related to cargo storage, delivery and courier order

 

8.1. The warehouse storage fee does not apply to the cargoes that have entered the contractor’s warehouse located in Baku or the region (if any) if they are delivered by the Customer within 7 (seven) days.

8.2.  If the period specified in Article 8.1 of the present conditions is exceeded by the Customer, a storage fee of 0.50 AZN is charged for each additional day when the cargo is delivered (regardless of weight and number of places). If the volume of the package is calculated by weight, this amount is 3 percent of the transportation fee. .

8.3. The deadline for issuing verbal or written warnings by the Executive about the delivery of the parcel received by the client in his name at the Baku office is 45 days (from the day the cargo entered the warehouse). After 45 days, the company has the right to destroy the product. It should be noted that the customer must personally track all the parcels he ordered by logging into his Genesis group account  , and when the parcel receives the status of the Baku office, he must come and take it over. Sending SMS notifications is only for measuring customer satisfaction .

 8.4. The deadline for issuing verbal or written (via e-mail) warnings by the Executive about filling out the declaration of the package entered into the foreign warehouse on behalf of the customer is 15 (fifteen) days (from the day the package entered the warehouse). After 15 days, the company assumes no responsibility for undeclared parcels.
8.4.1. The deadline for free storage of the package entered into the US warehouse in the name of the customer is 15 (fifteen) days. If the stipulated period is exceeded by the Customer, a storage fee of USD 1 per 1 (one) package will be charged for each additional day of storage. If the customer does not fill out the declaration of the package within 1 month after its entry into the US warehouse, the package is destroyed by the Executive.

8.5. Refusal of the delivery of the cargo by the customer for any reason is accepted only after the response received by him through the personal cabinet (e-mail) created on the official website of the company.

8.6. If the period provided for in Clause 8.3 of the present conditions has passed and the cargo received by the Customer is not accepted by the Customer, or no official instructions are given regarding the fate of the cargo (via personal cabinet e-mail), or the Customer officially refuses the cargo (via personal cabinet e-mail). , the decision to destroy or sell that cargo is made at the discretion of the Executive.

8.7. Delivery of cargo in the name of the customer is carried out on the basis of a document that makes it possible to identify it. If the customer is unable to personally take delivery of the cargo in his name, the cargo can be handed over to the person indicated in the power of attorney, whom the customer has given for its delivery.

8.8. When receiving the package, the customer must check that the package is complete and undamaged. Otherwise, the claim that the package was damaged or lost during transportation is not accepted.

8.9. The Customer understands and accepts that the Contractor has the right to repackage the cargo received by the Customer in its warehouse located in the relevant country under the rules of international transportation, for the purpose of transportation, provided that the cargo is not damaged — for example, placing the small cargo in a large-sized package in a suitable small package.
8.10.   Courier orders are made online through the Genesis group website, and this service fee is calculated based on courier rates. The limit of the courier fee is 5 kg. For each kg exceeding 5 kg, an amount of AZN 0.50 is added to the courier fee. It is not possible to «edit» the courier order. Courier delivery is carried out within 48 hours after the courier receives the parcel. If the courier order is refused, the parcels are returned to the warehouse and receive the status of «Baku office», but in this case the courier payment remains valid. The executive’s refusal of the courier order occurs if the address and mobile number are incorrect (if not specified) or if the customer is not at the address specified by the courier. .The order is carried out the next day, within 48 hours after the customer re-orders.
NOTE:  Parcels must be inspected when the courier arrives at the address. If there is any problem with the parcel, the customer must report it on the spot or within 24 hours of delivery. Otherwise, the inquiries will be considered unfounded and no action will be taken.

 

 

  1. Right to review

9.1. The Customer understands and accepts that the Executive or any authorized government agency (customs, etc.) has the right to open and inspect the cargo at any time.

 

  1. Responsibility for cargo protection

10.1. The Contractor’s responsibility for the protection of cargo purchased by the Client over the Internet and given to the Contractor for transportation begins from the moment that cargo enters the warehouse of the Contractor located in the relevant country and continues until the moment when the cargo is delivered to the Client.

 10.2. In the event that the Contractor arrives at its warehouse in the relevant country (by courier or post of that country) or in cases where the cargo is different from the cargo ordered by the Customer over the Internet, as well as improperly packed according to the rules of international cargo transportation, not covered with the necessary protective equipment (with airbags, styrofoam) , no physical damage) and damage to the cargo during transportation of all sensitive products that do not have special markings on the box about the product’s transportation rules (for example, «fragile») bears no responsibility for.

 

  1. Cargo insurance, damage, return conditions and filing a claim

11.1. Loads accepted for carriage are not insured.

11.2. If the cargo presented by the customer to the Executor for transportation is damaged or damaged as a result of intentional actions of the Executor while it is under the Executor’s responsibility, LAW OF THE REPUBLIC OF AZERBAIJAN on Postal 1.0.13. basically, if the parcel is lost, stolen or damaged for reasons beyond the control of the executor, the amount of compensation to be paid to him is the invoice price he declared the product during customs clearance. If the package is received in one of the warehouses of the Executive located in the relevant country, but if it does not arrive by the scheduled flight (the package is lost or there is no information about it), the Executive has 30 (thirty) working days to search for that package. This period is calculated from the day the client’s official request (via e-mail) is received. If the parcel is not found within this period, compensation is paid to the client. The compensation is paid on the condition that the customer provides all the information that proves that the cargo belongs to him (here, the image of the cargo / item, the invoice value declared by Smart Customs and the carrier, the quantity of the item, the tracking number of the package, etc. 
NOTE: In advance to the carrier company or if there is a difference from the invoice price declared to the customs authority, the carrier company will calculate the lower invoice price and make the compensation payment if the Customer insists that the package was not received at the warehouse located in the relevant country, and that the package with the tracking number was delivered to this address, in this case, the Customer must provide a document proving that the package in question was delivered to the Executive by the provided document after it is proven that the cargo was actually delivered to the Executor (on the basis of the signature of the recipient), the Customer is compensated .

This applies to:

  • Order, invoice presented by the online store (this includes the picture of the cargo/item, quantity, price, track number of the package, etc.) Bank account statement (notice confirming the payment) Executive that the package has not been received in its warehouse located in the relevant country, the Customer and if, according to the website of the courier company, the parcel with this track number is delivered to this address, in this case, the Customer must submit a document proving that the courier company delivered the said parcel to the Executive should do. Only after it is proven that the cargo was actually delivered to the Executor on the basis of this submitted document (based on the signature of the receiver), the Customer is compensated. For this, the Customer must submit the following documents:
  • Order, invoice presented by the store (it contains the image of the item, quantity, price, track number of the package, etc.)
  • Bank statement (notice confirming payment)
  • A signed document proving that the package has been received at the warehouse of the Executive.

11.3 When receiving the cargo at the Contractor’s warehouse, the Customer must inspect it without leaving that area and, in case of any damage or deficiency, inform the Contractor immediately on the spot. Claims that any item is missing or damaged after leaving the office/warehouse will not be entertained.

 11.4 Only parcels shipped  by Genesis group Express  will be  returned  for a fee .

The return rate is determined based on the weight of the package according to shipping rates. Conditions: 

The package is returned only when the wrong product is sent, if the product is damaged, defective (Defect must be discovered at the office.), if it comes in the wrong color or size. 

If the product is inspected without leaving the office within the next 2 working days from the day the package is received for return, and one of the above-mentioned cases is detected, it is accepted with the invoice document. 

Note: Packages will not be returned to the seller if the above-mentioned conditions are not met. Refunds  are made only under the seller  ‘s return policy.   Additionally, please note that  returns are not available for US packages.

 

  1. Force Majeure

12.1. If, due to force majeure, the parties are unable to fulfill their obligations under the current terms and conditions in a timely, complete and proper manner, they shall be released from the obligation and related responsibility accordingly. The use of the term «force majeure» in this article refers to natural disasters, epidemics, explosions, fires, earthquakes, hurricanes, tsunamis, storms, wars, civil wars, military intervention by foreign countries, revolutions, civil unrest, etc. similar reasons include legal orders of the government and other competent authorities, as well as unforeseen reasons outside the territory of the country that may be impossible to solve by the government (or parties).

12.2. The legal confirmation of the above-mentioned reasons and time is determined on the basis of the references issued by the competent authorities.

12.3. In the case of force majeure events, the time for the performance of the rights and duties specified in the terms of the contract is extended by the period of the mentioned events.

12.4. The parties must inform each other of the beginning and end of the force majeure reason delaying the fulfillment of the current conditions by e-mail, telegraph, telex or fax.

 12.5. The parties must try to prevent any material or moral damage in the event of force majeure.

 

 13 . Other cases

 13.1. The current conditions are regulated on the basis of the effective legislation of the Republic of Azerbaijan. 13.2. Any misunderstanding or dispute arising between the parties shall be resolved by mutual understanding and agreement.

 13.3. If the parties cannot reach a mutual understanding or agreement, they can apply to the relevant court of the Republic of Azerbaijan.